People Journey and Engagement experience Lead, Technology & Operations

 

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

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Responsibilities

• Design Strategic plan to support the Bank’s Transformation strategies in improving experience to Employees
• Take lead as the Future leader program manager in grooming talents of the department
• Lead the team (6-8) to drive employee journeys within and cross-functions to improve experience of all stakeholders
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets
• Drive people engagement via guiding the team to design/plan arrangement/logistics for delivering employee events such as fun events, volunteer work, learning activities, and branding initiatives
• Communicate strategic messages from management through organizing internal events and design internal Newsletter

Requirements

• Bachelor or Master degree
• Professional certification including Six Sigma Black Belt, PMP, Agile preferred
• Above 6-8 years working experiences, preferably in areas of experience, process improvement or project management
• Good strategic mindset, Design sense with good writing and communication skills
• Effective time and stakeholder management to different levels of people
• Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
• Innovative and willing to accept new ideas and changes
• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement
• Good English and Chinese writing skills
• Be proficient in in Adobe Photoshop, Illustrator, Premiere, video editing will be an advantage

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Primary Location: Hong Kong

Job: User Experience

Job Posting: Jun 14, 2023, 4:57:49 AM

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